At Heirloom & Heritage House, we believe the journey of your piece is just as important as the story it carries. That’s why we keep you informed every step of the way—from order confirmation to arrival at your door.

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Order Confirmation

Once your order is placed, you’ll receive a confirmation email with your order details. This lets you know we’ve received your request and are preparing your piece with care and intention.

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Shipping & Tracking

As soon as your order ships, you’ll receive another email with a tracking number and carrier information so you can follow its journey home.

Please allow up to 48 hours for the tracking status to update on the carrier’s website.

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Local Pickup & Delivery

If you’ve arranged for local pickup or delivery in the Atlanta area, we’ll connect with you directly to schedule a time that works best. You’ll receive a confirmation and details once your item is ready.

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Questions? We’re Here to Help.

If you have any concerns or need help tracking your order, don’t hesitate to reach out.
Email us at support@heirloomandheritagehouse.com—we’ll respond with warmth, care, and a commitment to making things right.